Getting started with ISO/IEC 20000 IT Service Management

Discover the very best IT service management for your business. And make sure your ITIL is performing to the standard you need. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered. Get started with us to understand how the standard can meet your needs.  


What is ISO/IEC 20000 IT Service Management?

ISO/IEC 20000 is the first internationally recognised standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL – showing you how to increase capacity and performance.  


What are the benefits of ISO/IEC 20000 IT Service Management?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement, the ITIL change management definition and release management ITIL



Popular training courses for ISO/IEC 20000

An efficient IT Service Management system is essential for any business with a reliance on information and communications technology (ICT). ISO/IEC 20000 is the international standard for IT Service Management and can ensure that your business doesn't lose money, time or damaged reputation through IT disruptions.


Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including aerospace, automotive, built environment, food, healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
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  • Because we are performance minded
  • For our expert assessors