Implementing ISO/IEC 20000 IT Service Management System

Work with our expert trainers to learn how you can implement a IT service management system that is customized to your organisational culture and requirements. Understand how you can comply with the ISO/IEC 20000 standard and bring about a real value change to the way you work. 

Using a step-by-step approach to the implementation process, an experienced instructor explains the requirements of ISO/IEC 20000-1:2011, while hands-on exercises and take-home reference material help you develop the knowledge and skill required to implement an international best practice IT service management system within your organization.

Who should attend?

  • Managers responsible for implementing ISO/IEC 20000
  • Executives responsible for implementing ISO/IEC 20000
  • Managers or executives involved in delivering ISO/IEC 20000
  • Management representatives
  • ISO/IEC 20000 consultants

This training course is HRDF approved under the SBL scheme

What will I learn?

  • Explain the requirements of ISO/IEC 20000
  • Assess how closely your organization currently meets the requirements of ISO/IEC 20000
  • Develop an implementation plan
  • Create the required documentation and processes
  • Monitor the success of the implementation
  • Prepare for registration with a certification body

How will I benefit?

  • Develop the expertise to implement an IT service management system
  • Have the ability to apply international best practice to your organization
  • Help to save your organization time and money by improving the performance of day to day IT operations
  • Assist your organization to improve customer relationships and gain industry recognition through quality service delivery
  • Be able to support the integration of ISO/IEC 20000 with other management systems, such as ISO 9001 and ISO/IEC 27001
  • Understand how ISO/IEC 20000 can enhance the organizational value 

What does the fee cover?

  • Training course notes
  • Lunch
  • Refreshments
  • Loan copy of the standard (to be returned after the course)
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    • Suitable for small groups
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    • HRDF Claimable
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    • Tailored for your needs
    • HRDF Claimable