Getting started with ISO/IEC 20000 IT Service Management

Discover the very best IT service management for your business. And make sure your ITIL is performing to the standard you need. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered.  Get started with us to understand how the standard can meet your needs.  


What is ISO/IEC 20000 IT Service Management?

ISO/IEC 20000 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL – showing you how to increase capacity and performance. 


What are the benefits of ISO/IEC 20000 IT Service Management?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement


Training courses to get you started with ISO/IEC 20000



Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 80,000 organizations ranging from top global brands to small ambitious businesses in 172 countries worldwide to gain an edge over their competition. As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.