ISO/IEC 20000-1 Service Management

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.

Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Leading benefits of ISO/IEC 20000-1:

• Achieve international best practice standards of IT service management
• Develop IT services that are driven by and support business objectives
• Integrate people, processes and technology to support business goals
• Put in place controls to measure and maintain consistent levels of service
• ISO/IEC 2000 is compatible with ITIL to support continual improvement