ISO 10002 Customer Satisfaction and Complaints Handling Training Courses

Gain the required skills to conduct a base-line review of your organisations' current position and implement the key principles of ISO 10002:2014. This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor. 

you’ll learn how to develop an implementation plan, create necessary documentation, monitor your CMS and achieve continual customer satisfaction. This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor.

Our course will give delegates the skills and knowledge to discuss and implement a management system based on the requirements of ISO 10002:2004 for Complaints Management Systems, and comprises formal classroom sessions and student participation.

An ineffective customer complaint management can cost you brand image, time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework for complaints management, based on ISO 10002:2018 helps your business consistently address the customer’s complaints and concerns.