Technical help
Problems with downloading from the BSI Shop - cservices@bsigroup.com
Problems using British Standards Online (BSOL) - subscription.support@bsigroup.com
Problems with login for Just for Customers users in Europe, the Middle East and Africa - client.support@bsigroup.com
Problems with login for BS Online - subscription.support@bsigroup.com
Problems with logging in to the members area - subscription.support@bsigroup.com
Account queries
Complaints email address - complaints@bsigroup.com
Contact BSI Customer Services - cservices@bsigroup.com
Questions about BSI Membership Accounts - cservices@bsigroup.com
Problems with downloading from the BSI Shop - cservices@bsigroup.com
Problems using British Standards Online (BSOL) - subscription.support@bsigroup.com
Request change of details in Client Directory for Europe, Middle East and Africa - client.support@bsigroup.com
Questions about PLUS accounts - cservices@bsigroup.com
Standards development
Questions about standards development - cservices@bsigroup.com
Legal questions
Read our intellectual property, accessibility, privacy and terms and conditions statements.
Linking to BSI
Queries about linking to BSI Group website - brand@bsigroup.com
