Getting started with ISO/IEC 20000 IT Service Management System

Discover the very best IT service management for your business. And make sure your ITIL is performing to the standard you need in terms of ITIL process and ITIL framework. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered.   Get started with us to understand how the standard can meet your needs.  


What is ISO/IEC 20000 IT Service Management System?

ISO/IEC 20000 is the first internationally recognised standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL which include ITIL process and ITIL framework – showing you how to increase capacity and performance.  


What are the benefits of ISO/IEC 20000 IT Service Management System?

  • Achieve international best practice standards of IT management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement


Associate Consultant Programme

Get the additional support and advice you need to become certified with our Associate Consultant Programme. We can connect you with over 200 UK members who offer specialist consultancy services independent of BSI.  


Training courses to get you started with ISO/IEC 20000



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