ISO/IEC 20000 for small and medium-sized businesses (SMEs)

Even small companies need standards to evolve and grow. ISO/IEC 20000 will show you how to achieve best practice across ITIL (ITIL process and ITIL framework) and IT service management – providing a framework to deliver services that are driven by business need rather than just technology. ISO/IEC 20000 is suitable for internal IT services and outsourcing providers.  


Shaping ISO/IEC 20000 for SMEs

Small businesses that implement ISO/IEC 20000 can get the same benefits as larger companies.   You’ll see that with ISO/IEC 20000 you can save money and improve the quality of your service through efficiency and effectiveness improvements – no matter the size of your organisation.  We know that you may have tighter budgets and less time to manage technology needs, ITIL and IT services. That’s why we provide packages that can be customised to include only the services and products you need – removing the unnecessary cost and complexity of achieving ISO/IEC 20000.

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or manage external service providers.

The standard is also compatible with ITIL (ITIL process and ITIL framework), allowing you to measure performance regularly and find ways to keep improving. Plus, better IT service management supports better customer service, strengthening your offering when tendering for business.



Training courses to get you started with ISO/IEC 20000



Associate Consultant Programme

Get the additional support and advice you need to become certified with our Associate Consultant Programme. We can connect you with over 200 UK members who offer specialist consultancy services independent of BSI.  


Help us to shape standards

We’re open to suggestions for new standards and take these to consultation with industry associations or equivalent organizations. We make sure we get the standards right by working with representatives from consumer organizations; professional institutions; certification, testing and inspection bodies; educational establishments; research organizations; UK notified bodies; enforcement bodies; and government departments.  

Find out more by emailing or calling on +44 845 080 9000.


Why choose BSI?

  • We pioneered standards more than 100 years ago and today we’re the market leader.
  • We help over 70,000 organizations ranging from top global brands to small ambitious businesses in 150 countries to gain an edge over their competition.
  • As one of the few organizations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. 
  • Our knowledge can transform your organization.
  • eCertificate - Easy to ensure and validating
  • We can issue your certificate faster than others
  • We can provide our standards directly to you by print on demandbooks, and BSOL
  • We give end to end solutions for you - We create, share, embed, assess, and support.