ISO/IEC 20000-1 Service Management
ISO/IEC 20000-1 Service Management
Delivering quality and value through services
Delivering quality and value through services
What is ISO/IEC 20000-1?
ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS). In changing service delivery environments, it helps you respond to increasing service demands and deliver value for customers, users and your organization.
By achieving ISO/IEC 20000-1 certification you provide assurance to stakeholders, showing that service quality is at the heart of your organization and you’re serious about delivering a consistent and reliable service that continues to add value.
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.
What are the benefits of ISO/IEC 20000-1 Service Management System?
- Achieve international best practice standards of service management
- Develop services that are driven by and support business objectives
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 20000-1 is compatible with ITIL to support continual improvement
