Training course for ISO 10002

ISO 10002 Customer Satisfaction and Complaints Handling provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured programme that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO10002:2004.

Customer Service BS8477:2014 & Guidelines for Complaints Handling in Organisation BS ISO 10002:2004 Internal Auditors Course

HK$3000

2 days course

    This intensive 2 day course provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured programme that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the BS8477:2014 and key activities for auditing ISO10002:2004.

View details for Customer Service BS8477:2014 & Guidelines for Complaints Handling in Organisation BS ISO 10002:2004 Internal Auditors Course