ISO 10002 - Customer Satisfaction and Complaints Handling Internal Auditor

This intensive 2 day course provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured programme that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO10002:2004.

Who should attend?

  • Those who looking for an understanding of the Standard requirement ISO10002:20004 and want to have basic work experience in customer service and complaints handling
  • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization

Course Structure

A series of workshops and presentations on topics including:

  • History and Background
  • Driving Force for establishing a Customer Satisfaction Management System
  • ISO10002:2004 requirements interpretation and exercises
  • Audits in principle and practice

Management Review – data analysis and improvement

Benefits to Your Business

  • Improve the reputation, credibility and image of the organization
  • Improve customer trust and satisfaction with your products and services
  • Improve employee satisfaction and retention through empowerment and recognition

What's included?

  • You will gain 16 CPD points on completing the course
  • Refreshments
  • Lunch
  • Course Folder
  • Pen and Notepad
  • Certificate of attendance