Getting started with ISO/IEC 20000 IT Service Management

Discover the very best IT service management for your business. Also, make sure your ITIL is performing to the standard you need. ISO/IEC 20000 can transform the way internal or outsourced IT services are delivered.  Get started with us to understand how the standard can meet your needs.  

What is ISO/IEC 20000 IT Service Management?

ISO/IEC 20000 is the first internationally recognised standard for IT service management (which includes information management). The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management.

The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL – showing you how to increase capacity and performance. 

What are the benefits of ISO/IEC 20000 IT Service Management?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement

Associate Consultant Programme

Get the additional support and advice you need to become certified with our Associate Consultant Programme. We can connect you with over 200 UK members who offer specialist consultancy services independent of BSI. 

Training courses to get you started with ISO/IEC 20000

Why choose BSI?

We pioneered standards more than 100 years ago and today we are the market leader. We help over 65,000 organisations to stand out from their competitors, ranging from top global brands to ambitious SMEs in 150 countries. As one of the few organisations with a thorough understanding of standards, we do not only assess how well you meet the standards, but also create new standards and offer global training to your teams in using them to enhance performance. Our knowledge can transform your organisation.