Certification to ISO/IEC 20000 IT Service Management

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL procedures in place to deliver a consistent, efficient and reliable IT services – either internally or as an external provider. 

How to get certified to ISO/IEC 20000

We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis
    This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money.

  2. Formal assessment
    This happens in two stages. First, we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so you can close the gaps we find. Also, if you meet all the requirements, we will complete the formal checks ready for certification. 

  3. Certification and beyond
    When you have passed the formal assessment, you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system does not just remain compliant, but that it continually improves. 

Popular training courses for IEC/ISO 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses.

Why choose BSI?

We pioneered standards more than 100 years ago and today we are the market leader. We help over 65,000 organisations to stand out from their competitors, ranging from top global brands to ambitious SMEs in 150 countries. As one of the few organisations with a thorough understanding of standards, we do not only assess how well you meet the standards, but also create new standards and offer global training to your teams in using them to enhance performance. Our knowledge can transform your organisation.