Through a step-by-step process of training, leading and coaching, Nippon Gohsei worked with BSI to implement Lean Six Sigma, a systematic approach to process improvement that focuses on the customer. By adopting Lean Six Sigma they were able to strengthen and embed the culture of continual improvement they wanted.
Andy Starkey from Nippon Gohsei UK explains: “Once the decision had been made to embark on a business improvement programme, we took advice from a number of companies who had experience of implementing the Lean Six Sigma approach. The decision was made very carefully, making sure that we didn’t dive into something that was going to result in excess cost, be an improvement ‘whim’ and not prove a corporate priority. Having discussed our aims with BSI, we found them very honest in what we needed to do as a business and we have taken time to slowly embed a cultural change which is now reaping rewards.”
The benefits of their new approach were immediate. With qualified members of staff sharing a common understanding of improvement tools, they were able to apply them to the overall business – ranging from everyday problem solving to critical projects, like improving operational management systems. As a direct result of the learning, there has been a positive effect on the company’s bottom line.