The story of a six-figure ROI

FMG Support Logo


“The most notable benefit to date has been the cost savings and cash flow improvements of approximately £800,000."

When FMG Support first approached BSI for Lean Six Sigma training, they never expected an £800,000 return on their investment.


With 25 years’ experience and dealing with over 250,000 incidents a year, FMG Support is the UK’s largest independent incident prevention and fleet management services provider. Their main task is to identify and correct the causes of fleet incidents and inefficiencies to maximise employee safety and create commercial advantage. Some of FMG Support’s longest standing customers include LeasePlan, GE Capital, DHL, Asda and various police constabularies. In 2008, they also secured a multi-million pound investment from the private equity firm Aberdeen Asset Management to fund further market growth and innovation.

The problem

FMG Support needed to increase their overall efficiency, gain a stronger competitive edge and improve their employee skills. They decided that the right training would help them to achieve these goals, but needed a way to make the most of a greatly reduced budget. With the training budget being stretched, they were looking at options that would generate a higher return on investment – and therefore make the need for training easier to justify. 

The solution

Derek Robinson, FMG Support’s Business Process Improvement Manager, decided that the internationally recognised training programme from BSI Training was the most productive route to take by becoming Lean Six Sigma Black Belt trained. Robinson completed the five-stage improvement process over the course of one year and was able to pass on his new skills to other members of the organization.

“Lean Six Sigma is a shared learning scheme which enables me to pass on the new skills that I have learned through the programme onto the operational team who can then infiltrate it into the rest of the organization. This ensures that the maximum number of people can benefit from the training.”

The results

By collecting data which measures a return on investment, FMG Support could see in real terms how the training programme was benefiting the business. Since completing the Lean Six Sigma training with BSI, Robinson has witnessed many internal and customer related benefits. The most notable to date however has been the cost savings and cash flow improvements of £800,000 from a project involving purchase and sales invoicing. By bringing in web-based solutions, Robinson was able to speed up and improve internal processes, enhance customer satisfaction and increase overall efficiency.