When FMG Support first approached BSI for Lean Six Sigma training, they never expected an £800,000 return on their investment.
With 25 years’ experience and dealing with over 250,000 incidents a year, FMG Support is the UK’s largest independent incident prevention and fleet management services provider. Their main task is to identify and correct the causes of fleet incidents and inefficiencies to maximise employee safety and create commercial advantage. Some of FMG Support’s longest standing customers include LeasePlan, GE Capital, DHL, Asda and various police constabularies. In 2008, they also secured a multi-million pound investment from the private equity firm Aberdeen Asset Management to fund further market growth and innovation.
FMG Support needed to increase their overall efficiency, gain a stronger competitive edge and improve their employee skills. They decided that the right training would help them to achieve these goals, but needed a way to make the most of a greatly reduced budget. With the training budget being stretched, they were looking at options that would generate a higher return on investment – and therefore make the need for training easier to justify.