Lean and green; how McQuay Americas benefits from Entropy

Minneapolis-based McQuay International, part of Daikin Industries, is among the world’s largest air conditioning, heating, ventilation and refrigeration companies. Its McQuay Americas division, which operates nine sites in North America, is committed to sustainability, maintaining certification to the environmental management system standard ISO 14001 at all of its locations. It has also sought to streamline operations, centralize data management and establish a common management system. Ryan Fleser, Corporate Environmental Systems Manager, explains, “We needed to get away from spreadsheet management and move to a centralized system that would allow for standardization and oversight through continuous surveillance.” The company also wanted a modular solution “that we could grow into,” says Fleser.


McQuay selected Entropy, partly because the company’s quality and health & safety groups, as well as environment, could easily adopt it. “It’s important to have flexibility,” says Fleser. “If we wanted to extend Entropy into ISO 9001 and BS OHSAS 18001 it would increase effectiveness and cost savings.” The system offered other advantages too, including a customized risk management and compliance view at various levels of the company, with the ability to generate reports on demand. “Being able to push accurate data out to management was significant,” adds Fleser. 



McQuay selected Entropy, partly because the company’s quality and health & safety groups, as well as environment, could easily adopt it. “It’s important to have flexibility,” says Fleser. “If we wanted to extend Entropy into ISO 9001 and BS OHSAS 18001 it would increase effectiveness and cost savings.” The system offered other advantages too, including a customized risk management and compliance view at various levels of the company, with the ability to generate reports on demand. “Being able to push accurate data out to management was significant,” adds Fleser.


The system is used daily to manage environmental documents, set up site structures, schedule audits, track environmental training, record management reviews, and many other tasks. “Entropy provides the centralized oversight of operations McQuay was seeking and allows for ongoing automated follow-up to keep people on task,” says Fleser. Group management can keep track of what is going on at different sites, reducing the need for monthly visits and time-consuming reports. It provides further value by enabling McQuay to sort and view Key Performance Indicators (KPIs), such as wastewater generation across the enterprise, at different groups of sites or in one specific location.


There have been clear cost benefits from Entropy, with McQuay able to accomplish more with the same number of people. “You make savings by not having to perform manual checks or having to come out to a facility every month because you couldn’t see what’s happening,” says Fleser, while “using the tool to schedule compliance reporting requirements has helped avoid late fees.”

Fleser acknowledges BSI’s support. “They’re listening to our comments and have provided multiple approaches to help us meet our regulatory requirements and our commitment to applying environmentally friendly practices in all aspects of our business operations,” he says. “I’ve been very happy with BSI’s Entropy solution.”