Entropy is used by around 100 staff, from senior management to the quality, safety and environment teams and local shift managers. It has a dual purpose, day-to-day on the procedure side, to ensure things are being done correctly, and for audits. “All our internal and external audits are managed in Entropy,” says Amanda. “The audit side more or less runs itself, automatically sending reminder emails, and tracking progress.
The company has seen the biggest benefits since it integrated the modules it was using within Entropy for Environment, Quality and Health & Safety. “We decided to adopt a universal approach and have seen a massive difference in operational efficiency,” says Amanda. “Knowledge sharing and locating data quickly are the chief benefits. Everything is in one place, and everyone can access it.”
Allen Gorringe, Head of Environment, adds that one of the best reasons to have a ‘one-stop-shop’ solution is “you only have to get people trained and competent in one system”. He continues, “You can see at a glance where you’ve got ‘red’ issues, helping you identify where and why things have gone wrong so you can really narrow in on those areas. I don’t think we could live without Entropy now – it’s so integrated into the way we do things and it’s used to generate reports that the business relies on, both internally and externally.”
Working electronically makes documentation quickly and easily accessible, drastically reducing and controlling paperwork. It also ensures that everyone has current versions of documents, rather than out-of-date hard copies. Amanda Nurcombe sums up, “All of these incremental improvements to operational efficiency are vital to our business. For British Gypsum, Entropy has been worth every penny of our investment.”