If standards are to have a real impact it’s essential that the people who use products and services – consumers – help create them. That’s what the Consumer & Public Interest Network (CPIN) is for. It represents consumers’ views and makes sure that new standards really make a difference for consumers.
CPIN consists of a mix of ordinary consumers with some relevant experience and experts from organizations like Which?, Citizens Advice and the National Consumer Federation. CPIN also includes environmental groups e.g. the UK Sustainability Network for Standardisation (UK SNS), as well as non-industry groups with a societal focus, e.g. charities, academic research groups, and relevant professional associations such as the Institute of Ergonomics & Human Factors.
Members of the public who join the network are trained as Consumer Representatives, and may later become Consumer Coordinators.