It’s not enough to consider the needs of disabled people – they need to be involved in creating standards, because they’re the experts on what they need.
The Accessibility Coordination group makes that happen. It includes registered disabled people who also have expert knowledge in a particular area from a consumer’s point of view.
"Theres no doubt that implementing standards has enabled more people with disabilities to enjoy their match day experience. What we’ve found is that when there are good facilities, people will come". Phil Downs, Manchester United's disability liaison officer (DLO) and chairman of the National Association of Disabled Supporters (NADS).
The Accessibility Coordnation Group has recently been re-organised and is currently setting terms of reference. A key member of this group is the Chair, Rory Heap, who is also Consmer Coordinator for Inclusivity (Disabled and Older people) in the BSI Consumer & Public Interest Network (CPIN) and a member of the BSI Consumer & Public Interest Strategic Advisory Committee, where they can affect overall standards strategy at a high level.