BSI helps Telefónica UK to build resilient continuity plans supporting its products and services

Press release: 6th March 2013

BSI has awarded Telefónica UK certification to ISO 22301, the new international standard for business continuity management launched in May 2012. Telefónica UK has become the first UK mobile operator to have achieved ISO 22301 across all of its operations from BSI.

Telefónica UK has long recognized the importance of having a solid business continuity strategy in place, particularly given their reach to customers nationwide.

Society’s growing reliance on telecommunications has brought with it increased pressure on telecommunications providers like Telefónica UK to meet customer expectations and requirements around network coverage, robustness of new products and services, availability of voice and data services, and customer service availability.

“Achieving ISO22301 certification with the BSI is evidence of our commitment to our stakeholders, customers and our staff. The BSI review of our management system against ISO22301 enables us to be able to evidence our capability and preparedness for any disruption to our services or operations” commented David Clarke, Telefónica UK Business Continuity Manager.

“Recent global research sponsored by BSI shows that companies with business continuity management systems not only mitigate risk to protect their brands but also reported improvements in business resilience and ability to meet customer requirements,” said Suzanne Fribbins, Product Manager for BSI’s Risk Portfolio. “We are delighted to be working with Telefónica UK to help improve the integrity and resilience of the business.”ISO 22301, which has evolved from the internationally recognized and well-respected British Standard BS 25999, endorses a plan of management practices and preventive solutions to protect an organization against unexpected disruptions which may affect ability of the company to operate, such as a loss of power, severe weather conditions, epidemics or unstable political or economic situations.

About BSI Group

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Famed for its marks of excellence including the instantly recognizable Kitemark®, BSI’s influence spans multiple sectors including aerospace, construction, energy, engineering, finance, healthcare, IT and retail. With over 64,000 clients in 147 countries, BSI is an organization whose standards inspire excellence across the globe.