3 January 2007
More than 500 applications currently being processed
The number of applications from independent garages for the Kitemark® for Garage Services scheme has grown considerably, BSI can reveal. At present, there are currently in excess of 500 applications being processed.
It also follows the results of a survey* that showed that 66 percent of the UK adult population believe that garages should adopt this quality standard.
BSI has been encouraged by the increasing number of garages keen to demonstrate their commitment to raising standards in service and repair and driving out poor practices that have blighted the automotive industry for some years.
Kitemark® Garage Services covers all key areas of a garage’s business. It has been designed to improve the delivery and consistency of customer service, resulting in greater customer loyalty and increased profitability for a garage.
BSI’s Global Managing Director, Alastair Trivett, says: “By applying for and gaining the Kitemark®, garages can clearly demonstrate their commitment to quality service to their customers. It is a quality standard and can take time and preparation to achieve it. But, the effort is worth it, as consumers deserve a premium service from their automotive repairer. Garages that have been awarded the Kitemark® are experiencing a positive impact – both externally and internally – and it is a key ingredient of their growth and development.”
* Gfk NOP UK Consumer survey 18-70 yr olds - July 2006
About the BSI Kitemark™
The Kitemark® is one of the most respected product quality marks in the world, demonstrating that a wide range of products from lighting to fire extinguishers conform to standards, ensuring that vital safety and performance requirements are met.
The word Kitemark® and the Kitemark® logo are registered trade marks of BSI. A combination of a quality based system, such as BS EN ISO 9000, with advanced product/service testing provide the basis for a Kitemark® scheme offering trust, integrity and quality.
Find out more about the BSI Kitemark™