A generic framework and guideline for an IT service continuity programme


29 September 2006

New standard to safeguard the performance of IT services

In recognition of the need for a framework which addresses the business continuity of IT services the British Standards Institution (BSI) has produced a Publicly Available Specification (PAS) which explains the principles and some recommended techniques for IT Service Continuity Management (ITSCM).

PAS 77:2006 has been developed in partnership with Adam Continuity, Dell Corporation, Unisys and SunGard and is designed for organizations of all sizes whether in the private or public sector. The new code of practice is intended for use by anyone responsible for implementing, delivering and managing IT Service Continuity within an organization.

An effective IT service continuity management (ITSCM) system safeguards the performance of IT services both before and after an incident. By investigating, developing and implementing preventative and recovery options beforehand, organizations with an ITSCM system in place are well prepared and equipped to minimize and manage the event of an IT Service failure that could threaten business continuity.

NEW PAS 77:2006 IT Service Continuity Management

PAS 77:2006 provides guidance on the aspects of ITSCM which organizations should consider when investing in this area. It complements other existing and internationally renowned standards such as PAS 56, BS ISO/IEC 20000, BS ISO/IEC 17799 and ISO 9001 and does not replace or supersede them.


  • Scope
  • Terms and definitions
  • Abbreviations
  • IT service continuity management
  • IT service continuity strategy
  • Understanding risks and impacts within your organization
  • Conducting business critically and risk assessments
  • IT service continuity plan
  • Rehearsing an IT service continuity plan
  • Solutions architecture and design consideration
  • Buying continuity services.

A4 Paperback
ISBN 0 580 49047 5
BSI order ref PAS 77
Price £49

Also available:

Coming soon - BS 25999-1:2006 Code of practice for business continuity management
BS 25999-1 will establish the process, principles and terminology of business continuity management (BCM), providing a basis for understanding, developing and implementing business continuity within an organization and to provide confidence in business-to-business and business-to-customer dealings.

In addition it will provide a comprehensive set of controls based on BCM best practice and covers the whole BCM lifecycle.

**Price £90
Member Price £45
** Please note these are pre-publication prices and may be subject to change

BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification
This specification defines the requirements for a service provider to deliver managed services and promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.

ISBN 0 580 47529 8       
Price £98
Member Price £49

BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice
This part represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed. This part should be used in conjunction with BS ISO/IEC 20000-1

ISBN 0 580 47530 1       
Price £112
Member Price £56

IT Service Management. Self-assessment Workbook
This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000. BIP 0015 replaces PD 0015.

A4 loose-leaf with binder
ISBN 0 580 47923 4
BSI order ref BIP 0015
Price £40

A Manager's Guide to Service Management. 5th Edition 
Jenny Dugmore and Shirley Lacy
This book is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series.

Royal paperback
BSI order ref BIP 0005
ISBN 0 580 47922 6
Price £39

IT Service Management Standards and Guidance Kit
Save over 15% when you buy:

BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification 
BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice 
IT Service Management. Self-assessment Workbook 
A Manager’s Guide to Service Management. 5th Edition 
BSI order ref KIT 32
Price £235
Member Price £151

NEW - IT Service Management Collection on CD ROM
This CD-ROM contains the essential standards and books you need to get to grips with IT Service Management. 

BS ISO/IEC 20000-1:2005 Information technology. Service management. Specification 
BS ISO/IEC 20000-2:2005 Information technology. Service management. Code of practice 
A Manager’s Guide to Service Management 
IT Service Management. Self assessment workbook 
ISBN 0 580 49094 7
BSI order ref BIP 0062:2006
Price £245* +VAT, 
Member Price £161 +VAT

Achieving ISO/IEC 20000 books
Jenny Dugmore and Shirley Lacy
This series of ten books provides practical guidance and advice on introducing service management best practice in accordance with ISO/IEC 20000 and BS 15000. Each book is dedicated to one of the key chapters in ISO/IEC 20000 (BS 15000), but offers more detailed advice, practical tips and guidance on how to meet the requirements of the standard.