31 October 2003
In its continuous quest to provide excellent customer service and be a model employer, [Hertfordshire based] property consultancy, Faulkners, has successfully achieved registration to the internationally recognised standard, ISO 9001:2000. Accreditation has involved a rigorous review of the firm's management systems and the implementation of some new working practices that will help to improve communication, encourage and involve all members of staff and provide a more effective service to customers.
The principles behind the standard include leadership; involvement of people; system approach to management; continual improvement; factual approach to decision-making and mutually beneficial supplier relationships.
Neil Hannah, managing director of BSI Management Systems says: "The implementation of the ISO 9001:2000 management system will assist Faulkners' business to be continually more responsive to customer needs, stimulate innovation and create more cost savings as they refine their customer/supplier management processes. It is a thorough and challenging process and Faulkners should be very proud of its achievement."
Senior Partner, Peter Faulkner, former president of the Royal Institution of Chartered Surveyors said, "Achieving ISO 9001:2000 sends a clear message of quality to our customers, our staff, and indeed to our competitors. We are committed to the continuous improvement of our customer service and are always seeking out better ways of working."
For a high resolution image of the award being presented or for more information please contact:
Wilma Tulloch on +44 (0)20 8996 6330 OR
Marc Edney on +44 (0)20 8996 6330About BSI
For further information about Faulkners please contact:
Linda Stevens on 0870242 1389 at WASP