Vodafone - where quality comes first


February 25, 2002

Vodafone UK, a member of the world's largest mobile community, is the first UK mobile operator to have successfully had its ISO 9001 registration upgraded from the 1994 to 2000 version.

This British Standards Institution quality certification covers Vodafone UK's Quality Management System for its entire business including network operations, sales and marketing, customer service and support functions.

"Quality is the foundation of our passion for our customers," commented Gavin Darby, Vodafone's UK Chief Operating Officer. "We believe that the top place results achieved by Vodafone in OFTEL's customer satisfaction and network coverage surveys at the end of last year were helped by our implementation of ISO 9001."  

Nick Moy, Managing Director of BSI Management Systems said: "Many organisations, such as Vodafone, are finding that ISO 9001:2000 better connects the Quality Management Systems with their business processes, helping them to achieve their business objectives such as customer satisfaction and network quality.

"The close partnership created between Vodafone and BSI has helped to achieve this commendable certification. At Vodafone there is clearly commitment to quality right through the organisation."

BSI has a wide range of resources to help firms succeed:
* Communication Forums - free business-improvement events, run throughout the UK
* Consultancy and training - available through BSI Business Solutions
* Literature - a book, published by BSI group company CEEM, called "ISO 9000:2000, The Route to Registration," is available from www.ceem.com

Wilma Tulloch on +44 (0)20 8996 6330 OR
Marc Edney on +44 (0)20 8996 6330