Service Management Training ISO/IEC 20000-1

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services.

ISO/IEC 20000 Introductory Courses

ISO/IEC 20000-1:2018 Requirements (TPECS) >

BSI's " ISO 20000-1: 2018 Requirements" competency-based 2-day course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

View details for ISO/IEC 20000-1:2018 Requirements (TPECS) >

Duration depends on delivery method

ISO/IEC 20000 Auditing Courses

ISO/IEC 20000-1:2018 Internal Auditor (TPECS) >

BSI's "ISO 20000-1:2018 Internal Auditor" competency-based 3-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2018, "Guidelines on Auditing Management Systems".

View details for ISO/IEC 20000-1:2018 Internal Auditor (TPECS) >

Duration depends on delivery method

ISO/IEC 20000-1:2018 Lead Auditor (TPECS) >

BSI’s “ISO 20000-1:2018 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.”

View details for ISO/IEC 20000-1:2018 Lead Auditor (TPECS) >

Duration depends on delivery method