ISO/IEC 20000 Requirements

An effective IT Service Management System can minimize disruption to your business and ensure that you exceed business and customer requirements. Our two-day ISO/IEC 20000 Requirements course teaches you what is involved in getting your IT Service Management System fully compliant by covering all concepts of the ISO/IEC 20000 standard.

Essential for anyone working with IT service management, or wanting to increase their knowledge in this sector, this training course explains the clauses of the standard in detail and equips you with the knowledge of how to effectively manage your IT service management system.

An expert trainer with knowledge of implementing and auditing to the ISO/IEC 20000 standard guides you through group activities, class discussions and their experience of working within the industry, to help you understand the process approach and help you understand audit requirements.

The course will equip you with the knowledge you need to get the best out of your IT Service Management System.


Who should attend?

  • Anyone requiring a solid understanding of ISO 20000:2011
  • Anyone who currently has ISO 20000 implemented in their organization
  • IT Managers
  • IT Service Process Owners
  • IT Consultants

Learning objectives

  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO/IEC 20000 series of standards
  • Understand the role of IT service management processes
  • Understand the requirements of the ISO/IEC 20000-1:2011 standard
  • Understand the process approach
  • Auditing to requirements
  • How to identify nonconformities
  • Purpose and content of an audit report

Course Benefits

  • Effective information security management throughout the organisation
  • Foolproof protection of your interests and those of your customers
  • Advance your professional career
  • Assurance of quality of both IT products and services

Next Steps

  • ISO/IEC 27001 Lead Implementer - Learn how to implement the ISO/IEC 27001 standard within your organization, and understand how to get the most out of your information security management system
  • ISO/IEC 27001 Lead Auditor - Learn the skills necessary to conduct audits against ISO/IEC 27001 and lead audit teams in auditing information security management systems with our IRCA accredited five-day course