Certification to ISO/IEC 20000 IT Service Management

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL procedures in place to deliver consistent, efficient and reliable IT services – either internally or as an external provider.  

How to get certified to ISO/IEC 20000

We make the certification process simple. After we have received your application we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis
    This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money.

  2. Formal assessment
    This happens in two stages. First we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so if we find gaps, you can close them. And if you meet all the requirements we’ll complete the formal checks ready for certification.  

  3. Certification and beyond
    When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves.  

Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including aerospace, automotive, built environment, food, healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
  • For our integrity
  • Because we are performance minded
  • For our expert assessors