ISO/IEC 20000 IT Service Management

Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent and efficient. You can achieve all of this with ISO/IEC 20000 if you manage internal IT services or provide IT services as an outsourced service provider. Plus you’ll bring ITIL up to standard so that your IT services deliver exactly what’s needed. 

What are the benefits of ISO/IEC 20000?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 20000 is compatible with ITIL to support continual improvement

Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to get your IT service management up to the right standards – cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be – whatever your starting point.

Popular training courses for ISO/IEC 20000

An efficient IT Service Management system is essential for any business with a reliance on information and communications technology (ICT). ISO/IEC 20000 is the international standard for IT Service Management and can ensure that your business doesn't lose money, time or damaged reputation through IT disruptions.

Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including aerospace, automotive, built environment, food, healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
  • For our integrity
  • Because we are performance minded
  • For our expert assessors