Human / Disability Services Certification

Every human services organization would like to improve the way it delivers services to people with disabilities, managing risk effectively and improving client satisfaction. A quality management system gives you the framework you need to monitor and improve service performance that meets requirements such as; contractual obligations, Human services Services Acts, Human services Service Standards and key performance indicators.


BSI can provide certification to the following programmes:

  • Disability Service Standards (transitioning to NSDS)
  • Disability Advocacy Standards (Nationally)
  • Human Services Quality Framework (HSQF) 
  • Department of Human Services Standards (DHSS)
  • NSW Disability Service Standards (3rd party verification)
  • Australian Service Excellence Standards in SA
  • Employment Services Industry Standards (ESIS)
  • Department of Employment, Education and Workplace Relations (DEEWR) Quality Principles
  • Job Services Australia (JSA)

BSI is at the forefront in providing expert and independent assessment of Human services Service Providers to quality standards. We are one of the Australian market leaders in the Human services Services Certification sector and currently assess over 800 sites to a number of individual human services programs. We have achieved this through our superior and professional cost effective service that remains sensitive to the needs of the Human services Sector.

BSI’s large selection of qualified Lead Auditors and Consumer Technical Experts (CTE) all have extensive experience in the Human services Service Sector and have been certified individually by RABQSA International Pty Ltd (an independent personnel certification scheme). Our assessors possess in-depth knowledge of the Disability Sector and can help you get the best out of your management system.



Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 72,000 clients in 150 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
  • For our integrity
  • Because we are performance minded
  • For our expert assessors