Human / Disability Services Certification

Every human services organization would like to improve the way it delivers services to people with disabilities, managing risk effectively and improving client satisfaction. A quality management system gives you the framework you need to monitor and improve service performance that meets requirements such as: operational support, contractual obligations, Human services Services Acts, Human services Service Standards and key performance indicators.


BSI can provide certification to the following programmes:

  • Disability Service Standards (transitioning to NSDS)
  • Disability Advocacy Standards (Nationally) (transitioning to NSDS)
  • Human Services Quality Framework (HSQF) 
  • Department of Human Services Standards (DHSS)
  • NSW Disability Service Standards (3rd party verification)
  • Australian Service Excellence Standards in SA
  • Employment Services Industry Standards (ESIS)
  • Department of Employment, Education and Workplace Relations (DEEWR) Quality Principles
  • jobactive

*What is jobactive?

Formerly known as Job Services Australia (JSA), on the 1st of July 2015 the Australian Government will replace JSA with the new employment services called jobactive to better meet the needs of job seekers and employers and improve job outcomes.

BSI and jobactive

As a part of the pilot program to assess the Quality Assurance Framework and JSA 8 Quality Principles, we have been reinvited to be a part of the Quality Assurance Framework Multi-use Auditor List (QAF Auditor List).

Want more information about jobactive?

We would be pleased to provide you with more information about jobactive and assist you where possible. Complete the form below and one of our advisors will be in contact with you today.



Why choose us?

BSI is at the forefront in providing expert and independent assessment of Human services Service Providers to quality standards. We are one of the Australian market leaders in the Human services Certification sector and currently assess over 800 sites to a number of individual human services programs. We have achieved this through our superior and professional cost effective service that remains sensitive to the needs of the Human services Sector.

BSI’s large selection of qualified Lead Auditors and Consumer Technical Experts (CTE) all have extensive experience in the Human services Sector and have been certified individually by RABQSA International Pty Ltd (an independent personnel certification scheme). Our assessors possess in-depth knowledge of the Disability Sector and can help you get the best out of your management system.