ISO 18091 Quality for Local Government

One of the great challenges that societies face today is the need to develop and maintain citizens’ confidence in their governments and their institutions. In meeting this challenge, local governments have a mission to enable the development of a socially responsible and sustainable local community.

Achieving and maintaining a high level of quality in how local governments operate can result in sustainable economic prosperity and social development at local levels. This includes interacting with national and regional policies incoherent, consistent, and compatible ways.

This standard gives guidelines for local governments on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015, in order to meet the needs and expectations of their customers/citizens and all other relevant interested parties by consistently providing them with products and services.

It is applicable to all local government processes at all levels (i.e. strategical, tactical-managerial, and operational) in order to constitute a comprehensive quality management system that focuses on the local government achieving its objectives. The comprehensive character of this system is essential to ensure that all the areas of the local government have a specified level of reliability (i.e. effectiveness of the processes).

How BSI can support you?

Certification: System Certification can help local governments conform to best practice standards by streamlining their own processes to helping build alternative approaches to regulation, enhance infrastructure, provide innovation, and support public policy.

Verification audits: By partnering with BSI to verify your compliance with international best practices, we will highlight current strengths and weaknesses in your systems with our value-adding reports.

Internal audits: Let us review your organizational governance against industry-specific requirements, protocols, and standards.

Training: Our expert tutors deliver a wide range of training courses either online, in-house, or part of an open course to help you understand, implement, and audit against the requirements to the standard.

Next Steps

Whether you are just starting your business improvement journey or need to discuss options for your business, contact our expert team who will guide you through the process.