ISO/IEC 20000:2011 Implementation

Make international best practice part of your every day operations with our Implementing ISO/IEC 20000-1:2011 training course.

Find out what it takes to deliver world class IT service management from planning and implementing to monitoring performance. Build your own ISO/IEC 20000 system and get accredited to set your business apart. And discover how to save time and money through more efficient services, as well as deliver a better quality of customer service.

Our IT service management experts will guide you through practical exercises to make your learning relevant to your business.


Who should attend?

  • Those responsible for planning or implementing an ISO/IEC 20000 IT service management system
  • IT service managers and team members involved in the implementation process

What will I learn?

  • Understand the requirements of ISO/IEC 20000
  • Assess current IT service management system
  • Identify gaps and ways to meet ISO/IEC 20000 requirements
  • Plan and implement an IT service management system
  • Build awareness of the standard and monitor performance
  • Manage the accreditation process

How will I benefit?

  • IT service management expertise within your organization
  • Achieve international recognition for best practice in IT
  • Save time and money through more efficient operations
  • Greater customer satisfaction through better service management
  • Integrate ISO/IEC 20000 with other management systems to improve overall performance