ISO/IEC 20000:2011 Internal Auditor

Keep your IT service management system on track and your organization competitive.

Take our ISO/IEC 20000 Internal Auditor training course and you can deliver continual improvement across your IT services. Discover what an ISO/IEC 20000 internal audit involves and learn to plan and deliver your own – understanding what corrective action needs to be taken to close gaps between your IT services management system and ISO/IEC 20000 best practice.

Build confidence through practical exercises and workshops so you can tailor the audit to your organization for maximum benefit.


Who should attend?

  • Those who want to improve their organization’s ISO/IEC 20000 system
  • Those who want to carry out an ISO/IEC 20000 internal audit

What will I learn?

  • Understand auditing principles and auditor responsibilities
  • Plan, carry out and report on an ISO/IEC 20000 internal audit
  • Conduct opening and closing meetings
  • Produce accurate documentation and recommend corrective action

Prerequisites

You will need an understanding of IT service management systems and auditing principles.

How will I benefit?

  • Qualified auditing professionals within your business
  • Confidence in continually improving IT service management systems
  • Continuing compliance with the ISO/IEC 20000 standard
  • Customer and employee confidence in service delivery