ISO/IEC 20000-1 Service Management

ISO/IEC 20000-1 Service Management

Delivering quality and value through services

Delivering quality and value through services
Red Overlay
Red Overlay

ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.

About ISO/IEC 20000-1

Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Leading benefits of ISO/IEC 20000-1:

ISO/IEC 20000-1 Service Management

What are the benefits of ISO/IEC 20000-1?

  • Achieve international best practice standards of service management
  • Develop services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
See all features and benefits of ISO/IEC 20000 (PDF) >

How BSI can support you?

Certification: Certification to a management system demonstrates to your internal and external stakeholders that you are committed to being the best you can be.

Verification audits: By partnering with BSI to verify your compliance with international best practices, we will highlight current strengths and weaknesses in your systems with our value-adding reports.

Internal audits: Let us review your organizational governance against industry-specific requirements, protocols, and standards.

Training: Our expert tutors deliver a wide range of training courses either online, in-house, or part of an open course to help you understand, implement, and audit against the requirements to the standard.

Browse courses

Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.